Frequently Asked Questions

We accept Visa, Mastercard, PayPal, and American Express. All transactions are processed securely. We do not store your card details.

We process orders quickly. Please email southernwindstore@outlook.com as soon as possible. We will do our best to accommodate changes before dispatch.

Yes! Sign up for our newsletter to receive exclusive discounts and early access to new collections.

Switzerland: 2-4 business days. EU: 5-10 business days. Worldwide: 7-21 business days. All orders are processed within 24-48 hours.

Free shipping within Switzerland on orders over CHF 150, and free to EU on orders over CHF 200.

Yes. Once dispatched, you will receive a confirmation email with a tracking number.

Each product page includes a size guide with measurements in centimetres. If between sizes, we recommend sizing up for a relaxed fit.

Wash inside out in cold water with gentle detergent. Air dry away from direct sunlight. Do not tumble dry or bleach.

We offer a 30-day money-back guarantee. Contact us within 30 days of delivery. Items must be unworn, unwashed, and have tags attached.

Email southernwindstore@outlook.com with your order number. We reply within 24 hours with instructions. Refunds are processed within 3 business days of receiving the return.

Email us with a photo and your order number within 7 days of delivery. We will send a replacement or full refund and cover all return shipping costs.

Southernwind is based in Switzerland and ships worldwide from our Swiss fulfilment centre.

Southernwind was born from a desire to keep a culture alive through clothing — inspired by the spirit of former Yugoslavia. Each piece is a reminder of heritage, identity, and where we come from.